What is the process for deposit refunds?
A residential customer must make 12 payments in a row by the 10th of the month and then all but $20 of the original deposit will be refunded to their utility bill. The $20 will remain on the customer’s account until they move out of Minden. A deposit of $300 or more is only refundable when the customer leaves the City of Minden. The billing software will automatically recognize when a customer has a good payment history and apply the refund. Customers may make inquiries to 308-832-1820.

Business deposits are only refunded when the business no longer has utilities with the City of Minden. Landlord deposits are non-refundable until the landlord no longer owns any properties in Minden.

Show All Answers

1. When is the late payment penalty assessed if the 10th falls on a weekend?
2. How do I get utilities in my name?
3. What is the deposit for utility account setup?
4. What is the process for deposit refunds?
5. How do I enroll in budget billing?
6. What do the codes on my bill mean?
7. What is the number that I am supposed to call before I dig?
8. How do I report a utilities emergency?
9. My water is yellow- and/or rusty-colored, who do I contact?
10. What are the minimum charges for each residential service?
11. When are the summer rates in effect?